Postage request received
Postal Gold · Request received
Thank you.
Here’s what happens next.
We’ve received your postage request. We’ll email your postage label and packing instructions. Please wait for these before sending your gold.
Your next steps
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Look out for your label email
Check the email address you provided, including spam or junk. Your postage email will explain how to use the label and hand the parcel to the carrier.
Next action: wait for your postage label -
Pack carefully, then lodge your parcel
Use the checklist below and follow the carrier instructions included with your label. Keep the lodgement receipt and tracking number until your sale is complete.
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We record your gold’s arrival
Your postal buying rate locks when the parcel arrives. We then weigh and test your pieces to confirm the gold content.
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Complete your secure seller details
After arrival, we’ll email a secure link for the identification and bank or PayID details needed for payment. Please do not email these sensitive details.
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Receive payment and your receipt
Once assessment and the required checks are complete, we arrange payment. Your itemised receipt shows the assessed gold, the postage deduction and the amount paid. Bank processing times can vary.
Before you seal the box
- Photograph your pieces and keep a short list of the contents.
- Wrap each piece separately so they cannot rub together.
- Use a sturdy, discreet box, not loose items in an envelope.
- Fill empty space so the contents cannot move.
- Seal every opening and attach the supplied label securely.
- Keep the carrier’s lodgement receipt and tracking number.
Wait for our instructions. Do not post cash, identity documents or unapproved items. Bullion needs separate transport approval. Contact us about carrier arrangements and any applicable cover before sending valuables.
A few useful answers
I haven’t received my label. What should I do?
Check spam or junk and confirm that the email address on your request was correct. If you still cannot find it, call the boutique. Please don’t submit another request just to chase the same label.
Have I locked today’s gold price?
No. Your postal rate locks when the parcel arrives, not when you complete the request or post it. Postal rates are separate from in-store rates. We use the verified gold weight and purity to calculate payment.
How much is deducted for postage?
One $20 deduction is taken from the final payout per postal sale, not per piece. It will be shown separately on your payment breakdown. Read the Gold Terms & Conditions for the full process.
Can I correct or cancel my request?
Call us as soon as possible. We’ll check the stage of your request and explain the next steps. If you have not posted the parcel, wait until you have spoken with us.
