Hong Kong customer care
Frequently Asked Questions
Practical answers about shopping, payment, delivery and returns in Hong Kong.
Shopping
Are Lost Designer pieces authentic?
Yes. We only sell authenticated second-hand designer pieces. Every item is examined before listing using checks appropriate to its brand and category.
Are the photographs of the actual item?
Yes. Product pages use actual-item photography so you can review the individual piece, its condition and stated inclusions.
Which currency is displayed?
Prices and checkout totals for the Hong Kong market display in Hong Kong dollars.
Are pieces one of a kind?
Most second-hand pieces are single-item listings. A piece is only secured once checkout is completed and the order is confirmed.
How do I understand an item's condition?
Review the condition description, actual-item photographs, measurements and stated inclusions. Contact customer care before purchase if you need more information.
Delivery & Returns
How are Hong Kong orders delivered?
Orders are dispatched within one business day. Tracked DHL delivery generally takes 2–4 business days after dispatch, and tracking details are supplied.
Is Hong Kong delivery free?
Eligible Hong Kong orders receive free delivery. The order total shown at checkout is the amount that applies.
Are VAT, GST or general customs tariffs charged?
Hong Kong generally does not impose customs tariffs, VAT or GST on imported designer goods. Your order total displays in HKD at checkout.
What if tracking stops updating?
Check the DHL tracking page first. If it remains unchanged for an extended period, contact customer care with your order number.
How do I request a return?
If there is a problem with your item or it does not match its description, contact us promptly and retain the item, packaging and all stated inclusions. Returns are handled under our current terms and applicable consumer rights.
