Lost Designer Hong Kong
Privacy Policy
This policy explains how personal information is collected, used, shared and protected when you visit or buy from the Lost Designer Hong Kong storefront.
Data user and contact
The Hong Kong storefront is operated by Lost Designer Pty Ltd (ABN 94 683 102 721). For privacy or personal-data enquiries, email enquiries@lostdesigner.com.au.
Information we collect
We may collect contact, delivery, billing and order details; device, usage and cookie information; and correspondence you send to customer care. Payment data is processed by secure payment providers and we do not ordinarily store full card details.
How information is used
- To process orders, payments, delivery, returns and customer-care requests.
- To protect accounts, prevent fraud and meet legal obligations.
- To improve the storefront, measure performance and send direct marketing where the required consent or another appropriate basis applies.
Sharing and international processing
We share data where necessary with Shopify, payment providers, DHL, analytics and customer-care providers, and professional advisers. Information may be processed outside Hong Kong with appropriate safeguards.
Your choices and rights
Subject to applicable law, you may request access to or correction of personal information we hold, and can unsubscribe from direct marketing at any time. You can also manage cookies through the storefront privacy settings or visit our Privacy Choices page.
Retention, security and updates
We retain information for as long as needed for the purposes above and legal obligations, and use appropriate measures to protect it from unauthorised or accidental access, processing, erasure or use. We may update this policy as services or requirements change; the current version will appear on this page.
