Lost Designer Hong Kong
Terms & Conditions
These terms apply when you use the Lost Designer Hong Kong storefront or purchase authenticated second-hand luxury through it.
Storefront and operator
The Lost Designer Hong Kong online storefront is operated by Lost Designer Pty Ltd (ABN 94 683 102 721). Contact customer care or email enquiries@lostdesigner.com.au.
Items and prices
Most pieces are second-hand and one of a kind. Each listing shows the actual item, documented condition, measurements and stated inclusions. Hong Kong storefront prices are displayed in HKD. Hong Kong has no general import tariff, VAT or sales tax; controlled or dutiable goods can be subject to separate rules.
Orders and payment
An order confirmation acknowledges receipt and is not final acceptance. We may cancel and refund an order if an item is unavailable, payment or address checks cannot be completed, or there is a material pricing or listing error. Payment must be completed using an option offered at checkout.
Delivery to Hong Kong
Eligible Hong Kong orders receive free tracked DHL delivery. The service, estimated timing and any applicable restrictions are shown at checkout and on our Delivery & Returns page. The recipient must provide a complete, accurate address and comply with carrier delivery requirements.
Condition and authenticity
Review all photographs, condition notes, measurements and inclusions before ordering. Pieces are reviewed and authenticated before listing and purchases include an authenticity guarantee. If a recognised independent authenticator proves an item inauthentic, contact us for review and an appropriate resolution.
Returns and item problems
We do not offer change-of-mind returns unless the listing, Delivery & Returns page or applicable law states otherwise. If an item arrives damaged, defective or materially different from its listing, contact us promptly with the order number and clear photographs. These terms do not exclude rights that cannot be excluded under applicable law.
Privacy and acceptable use
Your use of the storefront is also subject to our Privacy Policy. You must not misuse the storefront, attempt to disrupt it, or copy its content, trade marks or imagery without permission.
Applicable law and changes
The transaction is subject to the laws applicable to it, and mandatory consumer rights available to Hong Kong customers remain protected. We may update these terms; the version displayed when an order is placed applies to that order.
